Order Status and Confirmation
An email confirmation is sent to you when the order is shipped.  The email will include information and instructions on how you can track the shipment of your order online.  If you do not receive an email confirmation within 48 hours (2 business days) of your order (allow longer if you place your order on a Friday or weekend), please email customerservice@fibercableoutlet.com and we will try to respond to your request right away.

Shipping and Order Processing Days and Times
Our normal shipping and order processing days are Monday through Friday. Please see Shipping and Order Processing Holidays for exceptions.

No orders are processed or delivered on Saturday, Sunday, or major holidays or company closures (listed below). If you place a "Next Day Air" order on Friday before 2PM, PST, your order will be shipped to be delivered on MONDAY, as Saturday and Sunday do not count as shipping days. If you place a "Next Day Air" order on Friday after 2PM PST, your order will be processed and shipped out on MONDAY and you should receive it on TUESDAY. The same goes for 2nd Day Air and Ground; please do not count the weekends in your delivery time. These shipping methods are not available to all locations and addresses and we cannot be responsible for carrier delays or lost, stolen or misdirected shipments by the carrier.

Shipping and Order Processing Holidays
Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:

New Year's Day (January 1st)
President's Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
Day After Christmas (December 26)

International Orders
Items being shipped outside the USA will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Fiber Cable Outlet is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the USA. The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. If you have any questions about our International Shipping Policy, please contact customerservice@fibercableoutlet.com. Once again, Fiber Cable Outlet is not responsible to pay the import duties, taxes, or tariffs imposed when ordering or importing products into countries other than the USA. Fiber Cable Outlet is required by law to declare full value (purchase price) of the product on any waybills or customs documentation.

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.